FAQs
General
FAQs
What is A+ Transportation?
A+ Transportation provides safe, reliable, and compassionate non-emergency medical transportation services across the DFW area. We specialize in ambulatory, wheelchair-accessible for individuals who need assistance getting to and from medical appointments etc
Who can use your transportation services?
Our services are designed for elderly individuals, patients with disabilities, dialysis and chemotherapy patients, post-surgery individuals, and anyone needing non-emergency transport to medical facilities, rehabilitation centers, or personal appointments.
What areas do you serve?
We proudly serve the Dallas-Fort Worth (DFW) metroplex and surrounding areas. Please contact us if you need transportation outside our standard coverage area.
Booking & Scheduling
FAQs
How do I book a ride?
You can book a ride by:
Filling out our online booking form on our website
Calling our customer service team for immediate scheduling assistance
Do I need to book in advance?
We recommend booking at least 24-48 hours in advance to ensure availability. However, we do our best to accommodate last-minute requests whenever possible.
Can I book recurring transportation for ongoing treatments?
Yes! We offer scheduled, recurring transportation for dialysis, chemotherapy, physical therapy, and other ongoing medical treatments. Contact us to set up a standing appointment.
Pricing &
Insurance
FAQs
How much does a ride cost?
Pricing varies based on distance, transport type (ambulatory, wheelchair, stretcher), and any additional assistance required. For an exact quote, please call our team or use our online booking form
What forms of payment do you offer?
Digital & Contactless Payments
All Major Credit & Debit Cards (Visa, MasterCard, Amex, Discover)
Mobile Payment Apps (Apple Pay, Google Pay, Samsung Pay)
Prepaid & Subscription-Based Options
Ride Passes – Purchase a set number of rides in advance at a discounted rate
Monthly Memberships – Flat-rate unlimited or discounted rides for frequent customers
Gift Cards & Vouchers – Perfect for caregivers or family members to prepay for loved ones
Flexible & Alternative Payments
Bank Transfers & Zelle (For easy direct payments)
Health & Wellness Payment Options
HSA & FSA Cards – Approved for qualified transportation expenses
Corporate Accounts – Set up invoicing for companies providing employee transport
Nonprofit & Community Partnerships – Collaboration with local organizations for sponsored rides
Are there additional fees?
Our pricing is transparent, with no hidden fees. Any additional charges (such as extra waiting time or after-hours service) will be discussed upfront before booking.
Transportation
& Safety
FAQs
What types of vehicles do you use?
We operate a fleet of clean, modern, and ADA-compliant vehicles equipped for ambulatory, wheelchair, and stretcher transport.
Are your drivers trained and certified?
Our drivers are professionally trained, background-checked, and CPR-certified to ensure safe and secure transportation for all passengers.
Can a family member or caregiver ride along?
We encourage one family member or caregiver to accompany the patient at no additional cost.
What if I need help getting in and out of my home or appointment?
Our drivers are trained to assist passengers door-to-door, ensuring a safe and comfortable experience.
Changes & Cancellations
FAQs
What if I need to cancel or reschedule my ride?
You can cancel or reschedule by calling our office at least 24 hours in advance to avoid cancellation fees.
What happens if my appointment runs late?
We understand delays happen. Please call us as soon as possible, and we’ll work to adjust pickup times accordingly.
Do you offer same-day or emergency transportation?
While we focus on non-emergency transport, we do our best to accommodate same-day requests when available. Please call for immediate assistance.